Why don’t more doctors communicate with patients by email?

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  1. tony arrell

    dear sir,
    the article on e-mail is far off base. if you think faxes or e-mails are more secure than e-mail, you are not living in modern times. Doctors and hospitals are the only ones in our society that still use fax machines that i know of. Young people in fact, with few exceptions, do not own one. My grandchildren do not even know what they are!

    If doctors don’t want to do e-mail, they should get other jobs.

    The protected monopoly of the Canadian medical system means that such flat earth thinking still survives.


    • HonestEdna

      “The protected monopoly of the Canadian medical system means that such flat earth thinking still survives.”
      Sums this up.

      Canadian studying medicine in Australia. Not only can you email your doctors here, you can also call and (sometimes) speak to them directly. No middle man needed to ‘protect’ the physician, or whatever. Doctors are not gods. They are not celebrities. They are in fact, public servants. Nobody has died from this (that I am aware of). Imagine that kind of efficiency.

  2. Janet Money

    How does the OTN system get the info into the patient’s health record? It’s great to be innovative, but as we see so often we have siloe’d systems for this type of thing. Some hospitals’ electronic health records systems include a patient portal that enables patient-provider communication that is automatically tied to the patient record. Some doctors will phone patients back to answer simple questions. But I confess I have also faxed my dr more than once in the past…

  3. Randy Luckham

    When both patients and health care professionals have full access to the complete EHR, why not just have eg. a physician put a note of communication to the patient (and vice versa) directly on the EHR ? Then some signal can be sent to the intended recipient advising them to check the specific EHR for a message. That way it remains private and is fully documented. The timeline for responding and the financial implications can be dealt with separately. Adding more portals or more apps just gets us away from simplicity.

  4. Jody

    How can we get on to this pilot program?

  5. Maureen Peniuk

    I think this phrase “”It also enables physicians to use their limited time more efficiently. “By dealing with the minor concerns online I am freeing time in my office for complex patients,” explains El Khouly.””
    captures a big flaw in the current system of how doctors are financially compensated in our national healthcare system.
    It would save precious taxpayer funded medical dollars – if cases / patients were cared for/ treated in a way that provided an adequate standard of care (which needs to be defined) in the most effective and efficient means possible. This means the removal of any incentives in conflict with that.

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