Rolling out the welcome mat: Hospitals making visits less intimidating


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  1. Denyse Lynch

    Thank you Catherine, for sharing these improvement experiences by North York, CAMH, Stollery Children’s Hospital. As a patient advisor, am so pleased to hear of the positive contributions by advisors informed by their “patient experiences”. We need to hear more about the changes that are having positive effects in the health care system. Not about just the process or, procedural improvements/changes are important. Articulating the “human dimension benefits” make these experiences come alive for the patient, caregiver and health providers. Appreciate and hope to hear of more such experiences.

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