When patients enter a typical hospital, they sense that their needs don’t come first. Nobody seems to listen to them. Nobody seems to care how long they have to wait, or what will happen to them once they are transferred to another service. At times, members of the care team seem to work at cross-purposes. …
Today my son Hunter is 821 days old (2 years, 3 months, 0 days). As a resident, I have spent 129 of those days in the hospital while on call; after-hours care that are over and above my ‘regular’ working day (0 years, 4 months, 3 days). In other words, I have missed 15% of …
Imagine doing your job in fear. For many healthcare professionals, this is the reality they face every day. It is no secret; workplace violence is a leading form of occupational injury and results in reduced job satisfaction and fear to perform necessary duties within healthcare. For far too long, violence against healthcare workers has occurred …
Two years ago, Colin’s first son was born at a hospital in a mid-size city in southern Ontario. After a long, difficult labour, his wife and baby were moved to a semi-private room at 5:30am. But Colin was not allowed to join them. “The nurses said I’d have to leave, and come back later in …
Unemployed youth is a worldwide problem. This problem is creeping into medicine and affecting our new doctors too. In recent years, there have been discussions about the lack of physicians in Canada. Much of this has been based on anecdotal and reported evidence of unmet health care needs of Canadians including long waiting lists and …
In 2010, after a regional needs assessment for medical imaging, the Pembroke Regional Hospital was approved by its Local Health Integration Network (LHIN) to purchase a new MRI scanner. This new machine will allow the city and neighbouring region’s residents to be scanned locally, instead of having to drive as much as 3 hours each way …
Staff satisfaction surveys are a vital tool when trying to improve employee engagement. The connection between workplace health and quality patient outcomes is well documented. Yet, according to National Research Corporation Canada (NRCC), only two Ontario hospitals using their tool survey more frequently than once every year or two. Can an organization effectively focus on …
What do you first think of when you learn that a loved one has been hospitalized? Most of us worry about our loved one getting the best treatment, having appropriate follow-up care and being sent home when they are well. As the person’s family doctor, I may connect with the team in the hospital to …
Patients and their families were treated with “callous indifference.” Water was left out of reach. Soiled bed sheets weren’t changed, sometimes, for months. The abuses that took place between 2005 and 2008 in an England hospital shocked the country. A 139-day public inquiry revealed that there were many signs leading up to the abuse. If acted …
Last month I had a meeting at the Ottawa Hospital’s Civic campus. On my way through the hospital I passed by something called the Omega Laser Stop Smoking Clinic. According to their literature, “laser therapy treatment is a non-invasive method used to balance the energy flow between meridians“, and is reported by them to work …
Ontario’s health care system can feel like a maze. The system has become so complex that even people who work in it every day often struggle to navigate it. So for members of the public – who often encounter the system at a time of crisis – it can be hopelessly confusing and frustrating. In …
Starting next year, doctors’ malpractice insurance in most parts of the country will cost a lot more – more than doubling in many places. Fortunately for physicians, however, that will affect provincial health budgets more than their own practices. Most doctors are covered by the Canadian Medical Protective Association (CMPA), a non-profit mutual defence organization …
Ontario registered nurses have a limited right to refuse unsafe work under the province’s Occupational Health and Safety Act. Still, the question remains: will nurses refuse to care for Ebola patients should we ever be faced with that scenario? As President of the Ontario Nurses’ Association (ONA), the largest nurses’ union in Canada, I can …
Hymns, protests, and arrests – that’s what happened when the Fort Erie, Ont. community rallied against a planned conversion of their local hospital’s emergency room to an urgent-care centre. It didn’t work, and in 2009, it seemed their fears were realized when a teenager died after she was in a car crash and had to be …
In 2007, a group of Canadian cardiologists found themselves in a unique position. New – and expensive – implantable cardiac defibrillators were being used by fewer than a dozen doctors. And the Institute for Clinical Evaluative Sciences was offering to help them create a registry that would track outcomes for five years. Soon, they had the largest registry …
Can health care learn from assembly lines? Manitoba’s St. Boniface General Hospital thinks so. It’s been using Lean, a system inspired by Toyota, on processes around the institution. Last year, one of its projects was to reduce wait times for CT scans. Staff ran a Rapid Improvement Event, where a team mapped out patient flow and …
Society is in denial about death, especially in the context of medical care. People visit their doctors for cures. Few expect to be told there is no fix, let alone that their illness will lead to their deaths. Medical education reflects that same social discourse. Though I frequently provide care to dying patients, my medical education was …
Shalimar Novak is sick of paying for parking. The social worker has been to Toronto’s Mount Sinai once or twice a week recently for appointments related to her pregnancy, and paid about $15 every time. “It definitely adds up,” she says. “And when you have a kid coming, you’re thinking in diaper dollars. It would be nice …