Patients need answers. Doctors don’t always have them.

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  • Elizabeth Clothier says:

    3 month A1c is being upcoded every month: example Average Glucose 163 = 7.3 A1c is correct
    Average Glucose 162 = 8.8 wrong! = medical UPCODING
    The American Diabetes Association & The Joslin Diabetes Center will not answer this medical upcoding
    going under HCC= COKER GROUP LLC,2400 Lakeview Pkwy. Ste. 400, Alpharetta, Georgia 30009
    My reading is 7% – 8% (CMS – HCC) CMS is Medical & Medicaid the HCC is the coding company. On their website they pride themselves of being in and out of court for UPCODING. I guess they think they can go as high as 8.9 before they go to another bracket. HELP…this is not fair!

  • Sam Alexander says:

    This is a brilliant and thoughtful article and I’m so grateful to have read it. After six years of illness, I was diagnosed with an autoimmune disorder in Hamilton, the treatment for which has helped my symptoms greatly. In 2020, I was sent to the diagnosing physician’s replacement, who would not accept the original diagnosis in spite of the test results. He wants all medications including pain medications to be stopped prior to re-testing.
    This would make good practical sense for an initial diagnosis but I don’t understand the reasons behind this demand. It would also have to be done in hospital and I am unable to find a physician to oversee this during COVID and my GP doesn’t have hospital privileges. This essentially puts me back at square one after 14 years. It has been incredibly frustrating and I am lost and questioning everything. My family physician has arranged for me to see a GI in the late fall of 2021 but I’m really afraid to see yet another new physician. Until I saw your article, I was beginning to lose all hope. Thank you for taking the time! I sincerely appreciate your insight and wish you and yours all the best!

  • Hanssen Tulia says:

    Yet another post I’m going share with my buddies on facebook. Thanks!

  • Linda says:

    It is okay for doctors not to know, however it is not okay for doctors to not keep up to date and self educate when they have a patient that has illness that the doctor is not currently educated about.
    It is also not okay for doctors who cannot determine why a patient is ill to jump to psychological reasons. Too many doctors write their patients story for them. They label patients anxious, depressed etc. Shameful way to practice a medical science that should be based on science not on guess medicine. It is also not acceptable for doctors to only allow 10 minute appointments for patients with chronic disease and then berate them for looking for answers on the internet. Doctors don’t have the market cornered on being the only people to be able to comprehend medical research data. That is just arrogant and harmful to patients. All patients should be responsible for their own health and should become educated on their health concerns. There is hreat deal of pier reviewed research on any health condition on the internet, alot of which most doctors have not kept up with.
    Many doctors in Canada have limited their knowledge base to only what they were taught in medical school or what the pharmaceutical salesman has to offer. There needs to be a revamping of the medical schools and a new attitude based on building relationships with patients and perhaps making less money. Most doctors are their own bosses and can certainly slow down and do a better job with patients and do a better job with keeping up to date on the incredible research out there, even if it is outside their limited teachings.

  • Rob Murray says:

    In this very brief talk famed cancer researcher Dr. Neil Spector and author of “Gone in a Heartbeat” shows how Infectious disease doctors have left their medical colleagues out to hang and dry. This came about in 1994 when the insurance industry red-flagged Lyme as being too expensive to treat. There have been no advancements in diagnostics or treatments since then.
    -“How to Hack Lyme 101”, Lyme Innovation, Flash talk, Dr. Neil Spector, YouTube 16-
    05-31: https://www.youtube.com/watch?v=z1AmztGOvnk length 16

  • Rob Murray says:

    Article related to ‘Medically Unexplained Symptoms’ and likely discrimination.

    The Science Isn’t Settled on Chronic Lyme, Deusenbery M, Rehmeyer J, Medical Examiner, Slate 18-06-27: https://slate.com/technology/2018/06/the-science-isnt-settled-on-chronic-lyme.html

  • sam says:

    It is uplifting to see that you are human enough to realize that science is far from knowing and being able to cure or alleviate suffering. And where many doctors start directing their frustrations at the patient, or worse use the old “la belle indifference” (hysteria) which has now been coined into the word “psychiatric”, or “psychological overlay”. And it’s very convenient as a tool, simply to pencil that onto a chart to further frustrate and alienate a patient. The chart is mostly read and agreed with by other doctors, often because within a system, doctors are afraid to openly disagree with each other. Columbia University has a program for it’s med students called the “narrative medicine program”….only thing is, hopefully it takes root within the student’s future practice. There is a huge disconnect between doctors and patients, and it is laced with power and ego. I think most patients do not need hand holding. It is simple, if I say I have a headache, believe me.

  • Denise Connors says:

    Thank you for your honesty and reflective practice. I have no doubt that your openness, caring and compassion towards your patients is therapeutic in and of itself.
    I offer a couple of examples of team-based models in NS that treat patients such as you describe.
    Also highly recommend a book by Dr. Bessel van der Kolk: The Body Keeps the Score- Brain, Mind and Body in the Treatment of Trauma

  • Mike Fraumeni says:

    I believe one problem for physicians in Canada is that they can be restricted with ordering certain tests that have been deemed by clinical practice guideline developers that the provinces provides funds to (conflict of interest with the insurer providing funds for their guidelines?) to not have enough robust evidence for the test to be covered by the province. Inclusion criteria as to what studies are included in the development of a guideline can be quite arbitrary of course. I don’t think many patients understand the restrictions that physicians are under.

  • Rob Murray says:

    Lyme and tick-borne diseases are vastly underreported in Canada [multiply official figures by 12]. Lyme is the 2nd great imitator. The early symptoms are much more diverse than the much over-emphasized bull’s eye rash, fever etc. Many cases go undiagnosed or under-treated. This is a multi-system, multi-staged, life altering, life threatening disease that can mimic many others. All specialists have seen it but usually can’t put the clues together and the patient winds up with an inferior diagnosis of MUS, chronic fatigue, fibromyalgia or the disease is mistaken as MS. ALS, Parkinson’s etc. left untreated it goes on to produce are most expensive disease, Alzheimer’s. The North American tick maps line up very well with our complex neurologic disorders.

  • Carol says:

    I am an 82 year old widow. My husband died Feb. 2015. He was the type of individual who always wanted to seek out an answer for plaguing health problems.
    I, on the other hand, never did the same because I felt, probably no answers. I just put up with whatever was bothering me and treated it myself…..
    I think the answer is to NOT expect that EVERY sign and symptom can be treated and stay home. !!!!!!

  • Paul Anderson says:

    Thanks for directing our attention to this issue, Alison. It calls to mind for me the case of one patient who over the course of 23 years received 7 different diagnoses from various physicians as his illness progressed from one stage to the next. None of the diagnoses seems to have been an exact fit for the presenting symptoms at any given stage. In some cases it appears that certain symptoms that didn’t fit the proposed diagnosis were simply set aside as not significant. It makes me wonder whether some physicians in these situations, not knowing exactly what the particular illness might be and perhaps wishing to avoid having to say “I don’t know” to a worried patient, choose to offer a diagnosis that seems “close enough”.

  • Leslie Ayre-Jaschke says:

    Physicians need to listen carefully and respectfully and work with the patient as an expert in their own symptoms/condition to find solutions (however imperfect and perhaps just “good enough”). Develop a trusting relationship. The patient often carries knowledge and wisdom that health care professionals don’t tap into enough. Ask the patient or family member if they have ideas or hunches about what might be wrong and work through those. It’s a team effort.

  • Rob Yallup says:

    Good read Alison. I am currently experiencing this frustration. It started in February of this year, with lower left quadrant pain and has snowballed into a myriad of ambiguous symptoms. Being quite young (39) also does not seem to help the situation, as I find you become “written off” a lot of times solely based on being younger, and that you are just another member of the general public with a “stomach bug” As your story states, I have visited GI, rheumatoid specialists and explored other avenues including osteopath and naturopathic options with little to no relief. The amount of time, resources and continuous immaculate blood counts is frustrating to say the least. As a patient you do expect some sort of answer or path to go down based on a diagnosis, to remedy the situation, however this isn’t always cut and dry. I understand it is obviously important to rule out anything sinister or life threatening and have done so with blood work and imaging tests, however I feel I have exhausted all of my avenues and at this point with no definitive path. I conduct my own troubleshooting and experiments with diet, supplements and exercises as well as conducting my own online research, however find it is flooded with a lot of conflicting information. In the end, hopefully with trial and error and time, I can overcome this.

  • Louise Kinross says:

    I like the idea of the anchor. What about saying ‘I don’t know the answer, but I will walk beside you through this, and support you to the best of my ability?’

    • sam says:

      Few doctors have the humility to want to do so. They believe that is involving themselves ’emotionally’ with the patient and after all, medical people have to distance themselves from patients as taught in school, lest you ‘burn out’. No one ever told them that the work of keeping a distance is exhausting and results in unrectified frustration which will fall onto the already vulnerable patient. We are seriously going backwards in healthcare and there are many reasons. I’m afraid the humanness is going away. The problem is, most doctors are very young and their emotional brains not yet developed when they enter med school and from there on it’s a slippery slope. I do feel sorry for doctors who lack insight into a patient’s narrative. Life is difficult for them also, but still no excuse to drag the sick down along with that.

  • Mike Fraumeni says:

    Excellent read Alison. My own personal experience is with a diagnosis of “conversion disorder” which was applied very shortly after a few tests didn’t show anything “organic”, to use a popular term some medical professionals use or misuse. I won’t get into the specifics of a diagnosis of “conversion disorder” in my particular case, suffice it to say that I do know that some neurologists will use this diagnosis and tag a patient quite quickly when they simply don’t know what the neurological / neuropsychiatric symptoms represent and I find this disturbing, see link to peer-reviewed article below for implications for such a diagnosis. As you say, tell the person you don’t know what the problem is, to me this is a more genuine response from the physician and tell them they would like to follow you for a period of time to see how you are doing and any change in symptoms etc. To shuffle the patient off to psychiatry with a diagnosis of “conversion disorder” very quickly is, IMHO, not the correct action in many cases I believe.
    Problems with diagnosing Conversion Disorder in response to variable and unusual symptoms

    “Conversion Disorder (CD) is a diagnosis offered to explain signs and symptoms that do not correspond to recognized medical conditions. Pediatric patients with variable, vague, and multisystem complaints are at increased risk for being diagnosed with CD. Little is known about the impact of such a diagnosis. In making such diagnoses, it is likely that pediatric providers hope to encourage patients to access mental health care, but no basis exists to show that these diagnoses result in such access in any useful way. This article presents the case of a child with Ehlers-Danlos Syndrome, who had been previously (incorrectly) diagnosed with CD and referred for mental health care. It offers commentary based on interviews with other pediatric patients with similar experiences – conducted in collaboration with the Ehlers-Danlos National Foundation. These cases indicate that CD diagnoses can seriously undermine patients’ trust in doctors, and can create such defensiveness that it may interfere with (especially) patients’ abilities to engage with mental health services. Such interference is an important problem, if the diagnosis is accurate. But, in the (more likely) event that it is not accurate, this defensiveness can interfere with both important mental health care and further ongoing necessary medical care.”


    • sam says:

      Why would anyone accept a sham diagnosis such as “conversion disorder”? Even the physician who writes it on a chart is smart enough to realize it is bogus. Why he or she still jumps to the old standby ‘mental health’ issues is a sign of incompetence and cop out. This has become the egotistical diagnosis to protect an ego and get rid of a patient. It makes me angry that any qualified doctor uses this, since he is in NO position to be a shrink nor is a shrink in any position to be a physician. Many patients get put into this trap, everyone knows about it’s powers, most are bright enough to realize it’s a non diagnosis, simply made up by the DSM and we all know how accurate that bible is. Start trusting your own body, write rebuttals to your charts. Conversion disorder is the biggest lie to creep onto the physicians charts.


Alison Lai


Alison Lai is a fourth-year general internal medicine fellow with an interest in medical education and medical humanities.

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