Ontario’s patient ombudsman needs to be a patient

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  • Mike Fraumeni says:

    It would be interesting to know exactly what sort of a patient with whatever condition(s) you believe the next Patient Ombudsman has experienced.

    • Zal Press says:

      Thanks Mike for your important point. I don’t believe that there’s a specific condition that a person should have. The ombudsman report highlights that most complaints revolve around communication. Who then would be best equipped to manage communication problems – lawyers or a person who, with empathy, has a shared experience. There are many capable people who have journeyed through the health care system and are currently advisors on quality committees, curriculum committees, hiring panels etc. They’ve worked hard to develop extraordinary communication skills, enabling them to navigate the minefields of professional bias and scientific tyranny. This is a much larger community than is commonly known and is where the hunt should begin.

      • Adam Smith says:

        What a bizarre comment. As a legal professional, I have empathy. And I am a patient. And my elderly parents, disabled friends are patients who have to navigate the system. Oh, and I have a condition which requires me to navigate the system too. What you are really saying is that you should decide. Your arrogance is appalling.

  • Adam Smith says:

    I must have missed the idea that the Patient Ombudsman is a machine. Aren’t all of us patients? If you are advocating that the PO has to be part of your advocacy group, then say so – put your self-interest out there.


Zal Press


Zal Press is Vice-Chair of the CADTH Patient and Community Advisory Council, founding Co-Chair of The Beryl Institute Global Patient and Family Advisory Board, and former Executive Patient Lead to the Toronto Central LHIN One Community strategy development team for integrated care.

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