Access to family doctor crucial step in weeding out fact from fiction

Editor’s note: This is the first in a series of regular columns from the Canadian Medical Association.

More than 6.5 million Canadians do not have access to a regular family doctor, a gap that can lead to delayed or undiagnosed medical conditions. It also increases the risk patients face from another growing health problem – the spread of misinformation.

During the pandemic, dangerous myths circulated online, ranging from the idea that drinking bleach would kill COVID-19 to claims that vaccines were unsafe. False or inaccurate information (intentional and otherwise) about subjects from breast cancer screening to the Measles continue to be rampant.

As a family physician, I see firsthand how access to primary care helps patients “filter the noise.” I can feel their anguish as they struggle to make sense of conflicting information; I’ve witnessed how confusion can lead to inaction in the face of significant health issues.

Everyone benefits from a trusted source to navigate the huge amounts of health misinformation online. According to the Canadian Medical Association’s (CMA) new health and media annual tracking survey, physicians are the most trusted source to provide Canadians with credible information.

Primary care physicians, in particular, have the chance to build long-term, one-to-one relationships with patients and their families. We provide opportunities for people to express their fears and make informed decisions relevant to their circumstances. We are the front door for health-care issues from birth to death and often serve as navigators for the rest of the health system.

We saw the positive impact of trusted sources in the early days of the COVID-19 vaccine campaign. People were much more likely to proceed with the vaccine if they could discuss it with their primary care provider. But the lack of access to face-to-face health care accelerated through the pandemic. Many felt alone with their individual health care choices in a way they had not experienced previously.

Trust and health (mis)information in Canada

The CMA commissioned Abacus Data for a survey with 2,500 Canadian adults (including an oversample of Gen Z respondents) from Sept. 19-26. Some highlights:

  • 81% of people living in Canada say they trust physicians most to provide them with credible information about their health.
  • More than half of respondents (54%) valued the expertise of the person sharing health information compared to where it was accessed, such as news sites.
  • The majority of English respondents (57%) reported having often come across health and health system information that they later found to be false or misleading.
  • Experience with health misinformation was reported most among Millennials (64%) and Gen Z (62%), consistent with increased use of social media.
  • 72% of Canadians believe health-related misinformation is here to stay and getting worse.

One of the challenges in the fight against misinformation is that there can be a toll on patient-doctor relationships.

In the CMA’s health and media survey, 40 per cent of respondents said misinformation about health issues has led to mental distress or increased anxiety; 38 per cent said it decreased their trust in health professionals; 31 per cent said they had difficulty discussing health issues with providers.

As practitioners, it is essential that we respond with empathy and compassion when patients present with questions based on misinformation or disinformation.

The beautiful part of being a family physician is that conversations are not just one-offs. We provide space to plant a seed, share evidence-based information, direct people to accurate resources and bring them back for a follow-up discussion to optimize their care. The opportunity for two-way dialogue empowers patients.

We can and should support trusted medical sources of information, places where individuals can access vetted and reliable resources when they don’t have access to primary care.

The CMA is supporting a network of passionate medical advocates and experts who share credible health system news and information directly with Canadians. In 2022, the CMA partnered with The Canadian Press to strengthen health journalism in Canada, funding three new reporting positions for a period of three years. The CMA will also continue annual health and media tracking surveys.

To increase access to primary care, the CMA has been calling for urgent action from all levels of government, including scaling up team-based care.

Everyone deserves access to accurate, evidence-based health information. A robust primary care system helps patients weed out fact from fiction, build trusting relationships with providers and ultimately live healthier lives.


Images and information featured in the main image are from the Canadian Medical Association health and media tracking study.

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  • Alex Han says:

    In response to the ongoing family doctor shortage in Canada, it’s heartening to see innovative solutions like emerging. This platform offers a centralized database of medical clinics, making it easier for Canadians to find family doctors accepting new patients. It’s a step towards accessible healthcare, providing real-time information that’s crucial for those in need of medical care. Initiatives like this demonstrate the power of community-driven efforts in addressing healthcare challenges and improving the system’s efficiency.

  • Andrea says:

    In my experience, doctors are the source of misinformation, and they are not to be trusted. And what quality of discussion can one have when appointments are six minutes long? These family health teams do not function as teams at all, and incentivize doctors to not see patients regularly. As a patient, all you need is a brain, university education, knowledge of which sources are more trustworthy than others. In my experience, patient support groups are more valuable than doctors. Doctors are good at self promotion, overestimating their worth in society, billing fraud, and misrepresenting their incomes.


Kathleen Ross


Dr. Kathleen Ross is the president of the Canadian Medical Association and a family physician in British Columbia.

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