Are home care complaints being heard?


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4 comments

  1. Duncan Sinclair

    Complaints, well founded or not, must be heard. They construe a vital component of the ‘feed-back’ loop that should serve in every occupation, including healthcare, to drive higher quality service, outcomes, and productivity. One of the many problems with home and community care is that it constitutes one of healthcare’s several ‘silos’ thatare centred around the well being of the silo, not necessarily the people it is to serve. Ontario’s transfer of the CCACs to the LHINs may well make matters worse; the LHINs were set up as regional governance organizations and have no experience or expertise with service operations, including dealing with complaints. Sadly, that horse has fled the barn already but home care should have been put together with primary care teams, the logical ‘connectors’ of those silos with the patients and families who need their services. A long sigh here for an opportunity lost.

  2. Crystal Meester

    I have had terrible experience with CCAC. My mother is late stage palliative alzheimers. She was in the hospital for four weeks. She is completely bedbound, 88 years old, can’t swallow food very well, needs to be fed. She can’t even hold a spoon or cup, she cannot sit up or turn herself over. She lives alone with my 88 year old father who is in poor health. They tried to throw her out of the hospital as soon as possible. The home care promised is terrible. 3 times this week they never showed up and when they do its 2 or 3 hours later than schedule. CCAC had my mother as low needs priority. She is very high needs. The government needs to review CCAC, get rid of some of their non compassionate staff. Too many nurses caring clip boards that just want to boot people out of hospitals and nurses that say they don’t want to be nurses because it’s easier to work for CCAC and just do computer reports from 830 to 430,

  3. Lily

    My mother requires PSW services due to mobility issues after having surgery due to a fractured hip and for other medical reasons. It was even confirmed by my mother’s coordinator during her assessment. Unfortunately I was told that there is a wait list and no time line given and they have run out of funds for PSW services. It has been almost 2 months that she has been discharged from hospital and still waiting. The central west CCAC website states, and has been confirmed by their patients relations manager, that as of the end of February 2017 there are more than 900 people on this wait list!! And this number is only for central west CCAC! There is no wait list for nursing or physiotherapy or other services they provide. Apparently the government, since 2013, has increased its investment in home and community care by $250 million a year as I was told by my MPP’s office. I say this is huge mismanagement of funds! Someone needs to be held accountable!

  4. Cindy

    Years ago I had a good and independent life. Due to many changes in my industry, I found it increasingly difficult to find work. As a temporary measure, I moved in with my elderly father with the intention of regrouping and returning to my own life within a few months. After I moved in, it became apparent, my father had health problems and had neglected his home and business. I discovered he had many financial issues. To save his house and business, I took over both. There is enough money coming in now that my dad can stay in his home but my schedule is very busy and I seldom have time for myself and often work weekends and most evenings. Over the years, my dad’s health deteriorated even more and I reluctantly called the CCAC to provide a personal care worker. They gave my dad one hour per week to shower, brush his teeth and shave. It was very little support but I was happy my dad was getting some help. What I noticed after a few months was that, the personal care workers seemed to follow a script whether it made sense or not. They changed his clothes and bed sheets whether they were soiled or not. They never seemed to pick up his clothes that were strewn on his bed and hang them up. It all came to a head one day when I returned home from work and found a mountain of laundry had built up of mostly clean clothing. As I had no funds to hire outside help, I did the laundry. It was several loads and several days before I finished because running his business had become so hectic. Right now, in addition to running his business, I clean his house, do all the yard work, schedule and drive him to all his doctor’s appointments; arrange all his extra curricular outings and do his grocery shopping. I am exhausted and unhappy. The mountain of laundry was the last straw. I spoke to the CCAC supervisor expecting her to consider my request for help to do laundry or at the minimum to have the workers take a more personalized approach to my dad’s care with regards to his clothing. Instead she was condescending. She refused my request but what bothered me more than anything was the look in her eyes when I approached her. I felt as though she thought I was a spoiled, entitled woman. I resent her treatment of me and believe that my request was denied because I live there. If my dad lived alone, I believe his request for extra support would have been taken more seriously. Bottom line, CCAC are offloading their work to adult children who either live with or near their elderly parents. The elderly person is short-changed and the adult child is treated with ridicule and contempt.

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