Are home care complaints being heard?

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  1. Duncan Sinclair

    Complaints, well founded or not, must be heard. They construe a vital component of the ‘feed-back’ loop that should serve in every occupation, including healthcare, to drive higher quality service, outcomes, and productivity. One of the many problems with home and community care is that it constitutes one of healthcare’s several ‘silos’ thatare centred around the well being of the silo, not necessarily the people it is to serve. Ontario’s transfer of the CCACs to the LHINs may well make matters worse; the LHINs were set up as regional governance organizations and have no experience or expertise with service operations, including dealing with complaints. Sadly, that horse has fled the barn already but home care should have been put together with primary care teams, the logical ‘connectors’ of those silos with the patients and families who need their services. A long sigh here for an opportunity lost.

  2. Crystal Meester

    I have had terrible experience with CCAC. My mother is late stage palliative alzheimers. She was in the hospital for four weeks. She is completely bedbound, 88 years old, can’t swallow food very well, needs to be fed. She can’t even hold a spoon or cup, she cannot sit up or turn herself over. She lives alone with my 88 year old father who is in poor health. They tried to throw her out of the hospital as soon as possible. The home care promised is terrible. 3 times this week they never showed up and when they do its 2 or 3 hours later than schedule. CCAC had my mother as low needs priority. She is very high needs. The government needs to review CCAC, get rid of some of their non compassionate staff. Too many nurses caring clip boards that just want to boot people out of hospitals and nurses that say they don’t want to be nurses because it’s easier to work for CCAC and just do computer reports from 830 to 430,

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